FAQ’s

FAQ’s2018-04-03T10:59:11+01:00
WHY IS A 3-LAYER CONSTRUCTION IMPORTANT?2025-03-25T14:13:55+00:00

3-layered construction provides the most stable format for engineered hardwood flooring, when produced with the single species hardwood core layer we use – Hevea Brasiliensis. Hevea shares a similar density and strength as White Oak and outperforms plywood or softwood core material. This means that not only can we produce wider, more attractive floor boards, our material has far greater stability under extreme climatic conditions from the sub-zero winters of Scandinavia to the year-round warmth and humidity of South East Asia.

WHERE DOES HEVEA BRASILIENSIS COME FROM?2026-08-24T17:46:59+01:00

The Hevea brasiliensis used in our engineered flooring is sourced from plantation-grown timber in Indonesia and procured in accordance with applicable legal requirements and our documented procurement procedures.

IS CHINESE OR SIBERIAN OAK USED IN THE PRODUCTION OF YOUR PRODUCTS?2026-08-24T17:48:08+01:00

Our European Oak is sourced from suppliers in Western Europe in accordance with applicable legal sourcing requirements and our documented procurement procedures. None of our products use Chinese or Siberian Oak.

WHAT CERTIFICATION DO YOU OFFER?2026-08-24T17:57:47+01:00

We maintain compliance documentation for the markets in which our products are supplied. All products are available with FSC® or PEFC certification when specified and are supported by applicable product certifications and test reports, including CE, French VOC emissions classification, TSCA requirements, SVLK/FLEGT documentation, FloorScore® and No Added Formaldehyde.

DO YOU SELL TO PROJECTS DIRECTLY, OR TO END USERS IN SMALLER VOLUMES?2018-04-11T15:13:25+01:00

No, our business model is designed to support committed partners set up, stock and distribute our products in markets worldwide. We support our partners by offering the most sought-after, visually stunning, high-performing products possible, and by leading the way in a continuous program of new product innovation.

CAN YOU MAKE TO CLIENTS’ OWN SIZE SPECIFICATION?2018-05-10T15:15:49+01:00

Our flooring is produced in standard sizes ranging from 90mm to 400mm in width. Given our wide range we are usually able to match specific size requirements or come very close.

CAN YOU MATCH CLIENTS’ OWN COLOURS?2018-05-10T15:15:48+01:00

Potentially yes, but with a range of more than 1,000 products it is highly probable that we will have a suitable match in our extensive Collections.

CAN WE BUY MORE THAN ONE ITEM PER CONTAINER?2018-05-10T15:15:47+01:00

Yes, we can accommodate requests for more than one item per container; three or four items per 20′ container is standard.

Accuracy of colour and wood characteristics: whilst we have made every effort to ensure the colours and wood characteristics displayed on our website are as accurate as possible these images may vary from the actual product.